Customer Service__Zhejiang TC Ceramics Electronic Co., Ltd.

Service Concept

Adhere to the guiding ideology of "quality first, customer first";

Establish market-oriented and customer-oriented thinking, strengthen the quality awareness of all employees, and fully mobilize the enthusiasm of all employees for quality work.

Give full play to subjective initiative and strengthen quality control;

We adopt a "zero tolerance" attitude towards repeated quality problems, and firmly establish the concept of "quality is the customer".

Fast response speed

Worry about what the customer wants, think what the customer thinks.

Customer information: preliminary reply within 2 hours;

Customer feedback: inform the preliminary processing results within 12 hours;

Customer suggestion: inform the final situation within 48 hours;

Customer complaints: friendly negotiation and joint efforts, if necessary, arrive at the customer site within 2 working days, issue a relevant feedback report within 5 working days, and negotiate the next improvement plan certification.

Designated customer communication window, 24 hours non-stop.

Form a multi-professional customer service team

Targeted to provide customers with quality services

Customer-oriented, technology-oriented, management-guaranteed, we will give full play to the advantages of inter-professional teams, work together to solve customer problems, record customer feedback, and provide customers with high-quality services in a targeted manner.

Form a multi-professional customer service team

Technological innovation

Create value for customers

Adhere to the customer and the market as the center, coordinate the innovation work in a unified way, conduct in-depth research on the factors affecting the performance of products, and create value for customers.

Customer Service

Service Concept

Quality Guarantee